Legal

Returns & Refunds

Last updated: 21 August 2026

This policy sets out when goods bought from Electrotek may be returned and how refunds are processed. It forms part of our Terms & Conditions. Nothing in this policy limits rights you may have under the Consumer Protection Act 68 of 2008 (“CPA”) where it applies to your transaction.

1Defective or incorrect goods

  • Report visible damage, shortages or incorrectly supplied items within 48 hours of collection, quoting your order number. We will replace incorrectly supplied goods at our cost.
  • Products may carry a manufacturer's warranty, with the applicable warranty period stated in the product documentation. Warranty claims may require assessment by the manufacturer or its agent before an outcome is confirmed.
  • Warranties do not cover damage caused by incorrect installation, use outside specification, electrical surges beyond rated limits, modification or normal wear. Installation must comply with applicable SANS standards.

2Non-defective (change-of-mind) returns

  • Standard catalogue items in unused, resaleable condition, in undamaged original packaging and with all accessories, may be returned within 14 days of collection, subject to prior authorisation.
  • A handling fee of up to 10% may be applied to change-of-mind returns.
  • The cost of returning non-defective goods is for your account.
  • The following cannot be returned unless defective: goods cut, mixed or made to order (including cut cable and custom-configured assemblies); special-order / non-stocked items; software and licences once activated; and goods that have been installed or energised.

3How to arrange a return

  1. Lodge your return online from Orders. Open the relevant order, select Request a return, and provide the items, quantities and reason. Include photos where relevant, particularly for damage claims.
  2. We will issue a return authorisation and either arrange collection (where appropriate) or confirm where you should return the goods.
  3. Returned goods are inspected. We will confirm the outcome — replacement, repair, credit or refund — within 5 business days of inspection, or advise the expected manufacturer assessment timeline for warranty claims.

4How refunds are paid

  • Payments made online are refunded to the original payment method through the provider used at checkout, currently Peach Payments or Paystack. Depending on your bank or wallet provider, refunds typically reflect within 5–10 business days of being processed.
  • Purchases on a credit account are refunded by credit note against the account, unless otherwise agreed.
  • If Electrotek separately charged you for delivery, that charge will be refunded where the return is due to our error or a defect.