Legal

Returns & Refunds

Last updated: 8 August 2026

This policy sets out when goods bought from Electrotek may be returned and how refunds are processed. It forms part of our Terms & Conditions. Nothing in this policy limits rights you may have under the Consumer Protection Act 68 of 2008 (“CPA”) where it applies to your transaction.

1Defective or incorrect goods

  • Report visible damage, shortages or incorrectly supplied items within 48 hours of collection, quoting your order number. We will replace incorrectly supplied goods at our cost.
  • Products may carry a manufacturer's warranty, with the applicable warranty period stated in the product documentation. Warranty claims may require assessment by the manufacturer or its agent before an outcome is confirmed.
  • Warranties do not cover damage caused by incorrect installation, use outside specification, electrical surges beyond rated limits, modification or normal wear. Installation must comply with applicable SANS standards.

2Non-defective (change-of-mind) returns

  • Standard catalogue items in unused, resaleable condition, in undamaged original packaging and with all accessories, may be returned within 14 days of collection, subject to prior authorisation.
  • A handling fee of up to 10% may be applied to change-of-mind returns.
  • The cost of returning non-defective goods is for your account.
  • The following cannot be returned unless defective: goods cut, mixed or made to order (including cut cable and custom-configured assemblies); special-order / non-stocked items; software and licences once activated; and goods that have been installed or energised.

3How to arrange a return

  1. Lodge your return online from Orders. Open the relevant order, select Request a return, and provide the items, quantities and reason. Include photos where relevant, particularly for damage claims.
  2. We will issue a return authorisation and either arrange collection (where appropriate) or confirm where you should return the goods.
  3. Returned goods are inspected. We will confirm the outcome — replacement, repair, credit or refund — within 5 business days of inspection, or advise the expected manufacturer assessment timeline for warranty claims.

4How refunds are paid

  • Payments made online are refunded via Paystack to the original payment method. Depending on your bank, refunds typically reflect within 5–10 business days of being processed.
  • Purchases on a credit account are refunded by credit note against the account, unless otherwise agreed.
  • If Electrotek separately charged you for delivery, that charge will be refunded where the return is due to our error or a defect.